Privacy Policy

Introduction

Pest Control Bros LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at barkscorpion.com or use our pest control services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. We may update this policy from time to time; the date at the top of this page reflects the most recent revision.

Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website.

• Contact details you submit via forms: name, email address, phone number, and service address
• Booking and appointment information: preferred service dates, pest issues described, and property details
• Communications: emails, chat messages, or phone call records when you contact our support team
• Automatically collected data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on each page
• Cookie and tracking data: session identifiers, preferences, and analytics identifiers (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and fulfill pest control service appointments
• To respond to your questions, quote requests, and customer service inquiries
• To send appointment reminders, service follow-ups, and satisfaction surveys
• To improve our website content, navigation, and user experience based on analytics data
• To send promotional communications about our services — you may opt out at any time
• To comply with applicable laws, regulations, and legal processes
• To detect, prevent, and address fraud, security incidents, or technical issues

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. A cookie is a small text file stored on your device that helps us recognize you on return visits and understand how you interact with our site.

• Essential cookies: required for the website to function correctly (e.g., session management, form security)
• Analytics cookies: used by Google Analytics to measure page views, traffic sources, and user behavior in aggregate
• Preference cookies: remember your settings and choices to personalize your experience
• Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness

Third-Party Services

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually required to protect your information and may only use it for the specific purpose for which it was shared. Current third-party services we use include:

• Google Analytics — website traffic and behavior analysis (Google Privacy Policy applies)
• GorillaDesk — field service management and online booking platform
• Facebook — social media integration and advertising (Meta Privacy Policy applies)
• Email service providers — for transactional and marketing email delivery
• Payment processors — for secure handling of service payments (we do not store full card numbers)

Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption for all data transmitted to and from our website, access controls limiting who within our organization can view personal data, regular security reviews of our systems and practices, and secure disposal of data that is no longer needed. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer account and service records: retained for 7 years to comply with business and tax record requirements
• Marketing contact lists: retained until you unsubscribe or request removal
• Website analytics data: retained in aggregate form for up to 26 months
• Support communications: retained for 2 years after your last interaction with us

Your Rights and Choices

You have the following rights regarding your personal information. To exercise any of these rights, please contact us at [email protected]:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: unsubscribe from promotional emails at any time using the link in any email we send
• Cookie preferences: adjust your browser settings to refuse cookies or alert you when cookies are being sent
• Do Not Track: we honor Do Not Track browser signals by disabling analytics tracking for those sessions

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will promptly delete that information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following channels:

• Email: [email protected]
• Phone: (520) 424-5244
• Mailing address: Pest Control Bros LLC, 40110 W Wade Dr, Maricopa, AZ 85138
• Online: use the contact form at barkscorpion.com